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Headline:
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Headline: The hierarchy of commication (effort)
The hierarchy of commication (effort) |
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Post: Recently I had a poor customer service experience at a doctor's office. The woman behind the computer was talking to me, but making no eye contact as she was "multi-tasking." She was annoyed that I was confused. I thought maybe she was talking to somebody with an earpiece. I guess I'm old fashioned, but looking at someone seems like a normal expectation to have in an in-person conversation. Kids these days are tech savvy and that's generally a good thing. However, they still need the lesson of personal interaction if we're going to have a society worth living in.
Here's a list I slapped together, feel free to make your own (from impersonal to personal):
email> text> phone call> in-person conversation (w/ eye contact)> a personal note or letter
Follow our Pearland-Silverlake blog: http://eternalma.com/Event/blog
Recently I had a poor customer service experience at a doctor's office. The woman behind the computer was talking to me, but making no eye contact as she was "multi-tasking." She was annoyed that I was confused. I thought maybe she was talking to somebody with an earpiece. I guess I'm old fashioned, but looking at someone seems like a normal expectation to have in an in-person conversation. Kids these days are tech savvy and that's generally a good thing. However, they still need the lesson of personal interaction if we're going to have a society worth living in.
Here's a list I slapped together, feel free to make your own (from impersonal to personal):
email> text> phone call> in-person conversation (w/ eye contact)> a personal note or letter
Follow our Pearland-Silverlake blog: http://eternalma.com/Event/blog |
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